Join Rich Levene and Ty Thompson in this episode of Meet Me at the Gate as they dive into the intricacies of managing employees in the auto remarketing industry. From understanding diverse personalities to leveraging strengths, Rich shares valuable insights to optimize performance and foster a positive work environment. Discover how utilizing DISC profiles and prioritizing people over processes can lead to better outcomes. With anecdotes and practical advice, this episode emphasizes the importance of aligning drivers' actions with customer needs for ultimate success. Takeaways: Understanding diverse personalities and leveraging strengths among employees is crucial for optimizing performance and fostering a positive work environment in the car industry. Utilizing DISC profiles to categorize behavior provides valuable insights and guides coaching approaches, leading to better outcomes and customer satisfaction. Prioritizing people over processes and aligning employees' actions with customer needs are key strategies for achieving success and building a strong team in the used car business.