How do you measure a business’s success? For James Timpson, CEO of the Timpson’s Group, it comes down to two things: the satisfaction of its staff, and what it gives back to society. (Subscribe: https://bit.ly/C4_News_Subscribe) His employees only have to “put money in the till and look the part”; for the rest, they have complete authority to do whatever they think is right to offer a quality service to customers. This “upside-down” style of management doesn’t mean the business is not profitable - quite the opposite, in fact. In this episode of Ways to Change the World, the boss of the shoe-repair, key-cutting and dry-cleaning group tells Krishnan Guru-Murthy the secrets behind his unconventional leadership style and why fostering a culture of kindness, giving ex-prisoners a second chance and cultivating a happy workforce are key to Timpson’s ethos. Produced by Silvia Maresca. ------- Watch more of our explainer series here -    • Coronavirus Explained   Get more news at our site - https://www.channel4.com/news/ Follow us: Facebook - https://www.facebook.com/Channel4News/ Twitter - https://twitter.com/Channel4News TikTok - https://www.tiktok.com/@c4news Instagram - https://www.instagram.com/channel4news/