Explains the benefits of ServiceNow Benchmarks and demonstrates how to opt in and out, customize KPI conditions, and use the Benchmarks dashboard. This video was recorded in the Paris release. It may apply to other releases as well. Roles required: Opt in or out of the Benchmarks program: sn_bm_client.benchmark_admin View benchmark reports and comparisons: sn_bm_client.benchmark_data_viewer For best video quality, increase your player resolution to 1080p. This video covers: Benefits of Benchmarks Opting in and out Customizing KPI conditions Using the Benchmarks dashboard For more information on Benchmarks, see: ServiceNow product documentation: Enable Benchmarks: https://docs.servicenow.com/bundle/paris-it-service-management/page/product/benchmarks/task/t_EnableBench.html Benchmark KPIs: https://docs.servicenow.com/bundle/paris-it-service-management/page/product/benchmarks/concept/c_BenchKPIConfig.html Enable a benchmark KPI: https://docs.servicenow.com/bundle/paris-it-service-management/page/product/benchmarks/task/t_EnableABenchKPI.html Link or customize a benchmark KPI: https://docs.servicenow.com/bundle/paris-it-service-management/page/product/benchmarks/task/t_CustomBenchKPIConditions.html Benchmarks dashboard: https://docs.servicenow.com/bundle/paris-it-service-management/page/product/benchmarks/concept/c_BenchDashboard.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.