This customer welcome video will be instrumental in establishing effective communication between AT&T's valued MSS customers and the AT&T MSS support team. This video will aid you with accessing AT&T's MSS support services, we are providing you with AT&T processes, guidelines, and contact / escalation information. These guidelines make it easier for the AT&T MSS team and your organization to successfully interface together to complete all the change requests and problem resolution situations that may arise in conjunction with your Managed Security Service.