The Post Office's former company secretary Susan Crichton began her evidence to the Horizon IT inquiry by apologising to subpostmasters and their families for their “suffering”. Subscribe to the Evening Standard: https://bit.ly/Subscribe-to-Evening-Standard for latest breaking news from the UK, US and around the world, plus podcasts and features. Evening Standard on socials: Check out our full video catalog: null Videos, daily editorial and more: https://www.standard.co.uk/ Like us on Facebook: https://www.fb.com/eveningstandard Follow us on Twitter: https://twitter.com/eveningstandard and Instagram: https://www.instagram.com/evening.standard