Is your client service as smooth as it could be? Could your agency be losing valuable relationships due to complicated or frustrating processes? Discover a methodology for assessing and improving the customer experience journey. 🔔 Subscribe for More Marketing Agency Insights – https://www.youtube.com/channel/UCS3lFRhXKfCZ8FvRqPjy9NA 👁️‍🗨️ About Sean Albertson – Website https://cx4rocks.com/ – Book https://www.amazon.com/dp/B0CK3Q8NGV/ – Facebook https://www.facebook.com/people/Cx4rocks/100093047864792/ – Instagram https://www.instagram.com/Sean4ROCKS/ – LinkedIn https://www.linkedin.com/in/salbertson/ – Twitter https://twitter.com/Sean4ROCKS – YouTube null ⏰ Timestamps 00:00 Intro 01:56 About Sean Albertson 05:08 The 4 Rocks Strategy and How it Helps Assess Customer Experience 09:00 The Challenges of Integrating the 4 Rocks Strategy Into Your Agency's Workflow 15:40 Key Indicators to Look for When Assessing Customer Experience 20:14 How Implementing the 4 Rocks Strategy can Provide Valuable Insights About Your Clients 23:37 How to Handle Positive and Negative Feedback From Clients After Assessing Their “4 Rocks” 25:16 How to Prioritize the Weight of Each “Rock” as Your Experience Evolves 28:26 How Other Agency’s Have Responded to Adopting the 4 Rocks Strategy 30:54 How the 4 Rocks Strategy Impacts Your Business’s Growth and Operations 35:19 Advice for New Agency Owners Looking to Use the 4 Rocks Strategy #SocialMediaExaminer #MarketingAgencyShow #CX #CustomerExperience