Module 4 Description In this module, we discuss a new systematic and innovative approach to assessing how effective and efficient and organization is at delivering and supporting services. Series Description (for those new to our work, channel) In this series, we discuss each step involved to successfully set up, assess, and improve how an organization delivers and supports services (Service Management). We will use this information in subsequent modules to assess maturity, craft a roadmap and schedules, and improve how an organization delivers and support services. All of these concepts are derived from my book: Practical Service Management: Click here to check out a copy: https://a.co/d/cSXifDk Lesson Time Markers 00:00:00 Introduction 01:04:04 Lesson 1. Why is Service Management Assessment Important? 02:04:14 Lesson 2. Where Do We Begin? 06:01:11 Lesson 3. Service Management Components 12:27:07 Lesson 4. Evaluating Each Component 22:10:11 Lesson 5. Level 0—Unstructured and Reactive 24:08:22 Lesson 6. Level 1—Evolving to Standards but Inconsistent 26:25:14 Lesson 7. Level 2—Defined and Operational (MVP) 27:59:28 Lesson 8. Level 3—Continual Improvement, Automation and Integration 29:27:15 Lesson 9. Level 4—Innovation 30:28:04 Lesson 10. A Simplified Approach to Scoring and Assessment 32:21:38 Lesson 11. It’s the Journey 33:30:11 Wrap-up Module Descriptions Module 0 - Introduction to Service Management Essentials Module 1 - How to Launch a Successful (Service Management) Improvement Initiative Module 2 - Discovery Phase Module 3 - OCM (Organizational Change Management) and Governance Module 4 (this module!) - Service Management Maturity Assessment Module 5 - Roadmap and Schedule(s) Module 6 - Improving Individual Components Module 7 - Service Lifecycle Management (Pulling it all together) Links to Relevant “Coffee Thoughts” Videos Use Cases: https://www.youtube.com/watch?v=5o5k5X_iSkA Governance: https://www.youtube.com/watch?v=dKRB_itrRTo Other Contributors We would like to give a respectful nod and "thank you" to Monty Python...