George Gilbert, senior analyst at theCUBE Research, talks with Param Kahlon, EVP and GM at Salesforce, about the integral components of Salesforce's innovative framework, particularly focusing on the triad of the AI platform, the data Cloud platform and integration automation.
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AI is a necessary component in today’s applications, Kahlon says, as he highlights Salesforce's long-standing expertise in predictive and generative AI. The data Cloud platform is pivotal in grounding AI predictions with relevant contextual data, addressing the challenge of disparate data across enterprises. Integration automation emerges as the solution to seamlessly consolidate data and enable AI-driven insights and real-time actions.
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These components work together to drive digital and AI-led transformations, according to Kahlon. He illustrates this synergy by giving examples of businesses streamlining processes and enhancing customer experiences. The conversation also touches on the future potential of autonomous agents and advanced automation, suggesting a promising trajectory for Salesforce's evolution.
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