👉 Rossmann chat - send Louis a letter: https://tinyurl.com/writetolouis 👉 Study: https://arxiv.org/pdf/2211.05824.pdf 👉 Article: https://arstechnica.com/information-technology/2022/11/half-of-computer-repairs-result-in-snooping-of-sensitive-data-study-finds/?comments=1&comments-page=1 👉 Apple privacy violations w/ privacy policy: 🔵 https://www.telegraph.co.uk/business/2021/06/06/apple-pays-millions-woman-explicit-photos-posted-online/ 🔵 https://www.washingtonpost.com/technology/2019/11/12/an-apple-store-employee-helped-customerby-texting-himself-private-photo-her-phone/ 👉 Video citations: 🔵 My trainer's channel: null 🔵 Genius bar secret shopper: https://www.youtube.com/watch?v=o2_SZ4tfLns 🔵 Best Buy secret shopper: https://www.youtube.com/watch?v=iuxpRtojAHw 👉 Equipment used: 🔵 Chair: https://amzn.to/3MjLrnT 🔵 Microphone: https://amzn.to/3g1hsok 🔵 Mic stand: https://amzn.to/3Vg47ZI 🔵 Audio interface: https://amzn.to/3VuKihx 🔵 Camera: https://amzn.to/3CTk1Av (YOU CAN FIND THIS FOR $250 ON EBAY WITH A BROKEN FLASH FROM TIME TO TIME, I HAVE NEVER SPENT MORE THAN $300 ON THIS CAMERA!) 🔵 Lighting: https://amzn.to/3RSriGC 👉 Stream FAQ: https://store.rossmanngroup.com/faq.txt 👉 Affiliate: › Buying on eBay? Support us while you shop! https://www.rossmanngroup.com/ebay › Rossmann Repair Group Inc is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com 👉 Leave a tip for us via cryptocurrency if we've helped you out: › Credit card: http://bit.ly/postamessage › Bitcoin: 1EaEv8DBeFfg6fE6BimEmvEFbYLkhpcvhj › Bitcoin Cash: qzwtptwa8h0wjjawr5fsm0ku8kf40amgqgm6lx4jxh › Dash: XwQpZuvMvU44JT7C7Uh6xHvkSadzJw9fMN › Dogecoin: DKetsoCvwa2hF29ssgUA4Wz4hxT4kj3KLU › Ethereum: 0x6f6870feb48f08388ee345cf0261e2f03d2fa310 › Ethereum classic: 0x671bfd61ba87edf6365c97cea33d66ba73645510 › Litecoin: LWnbTTAjojZQt68ihFJFgQq3cYHUsTcyd7 › Verge: DFumZ5sMhi3JktLQpsTVtV9xUt3zKDrcZV › Zcash: t1Ko3FkphQYoQroQc8k2DVk4WKMAbmNR8PH › Zcoin: a8QdvArHmdRYe1MjiqtP6jDNe6Z4JgnRKZ 00:00 Introduction 00:25 Study on privacy 01:17 There is no excuse for these shops looking through customer data 02:14 Why their privacy policy take pisses me off 02:40 My "privacy policy" 03:20 How this works - what we do 03:29 Oreo the cat 03:30 Back to how this works - what we do 04:06 I dislike giving people a false sense of security 05:30 Why a privacy policy/legal notice isn't enough 06:10 Privacy can never be gotten back via a lawsuit resulting from a privacy policy violation 06:40 NEVER give unencrypted data to someone you do not fully trust, regardless of privacy policy 07:04 An example of a violation & what I mean when I say you will never be made whole again 09:45 Example of useless privacy policies from Apple 10:16 What were the RATINGS of the stores? 10:38 What happened to Sunny? 10:48 What were the RATINGS of the stores? 12:05 I want to be able to tell people how to know what shops toa void 12:48 My secret shoppers differ from here on a key point. 13:30 The wankery of "controls" 15:40 The "process" 16:30 Codes of ethics 17:23 Procedures and controls 18:01 Ask why info is needed, and communicate it to customers 18:10 Why techs ask for your password 19:24 The cold, hard truth 19:48 More cold hard truth 20:34 What areas was this study done in? 20:44 What are we actually controlling/testing for? 21:13 How is this different from CBC secret shopper on genius bar? 22:24 What I hope you learn from this 22:46 How I would handle my personal repairs