We recently announced that we would be showing up at Newegg HQ to speak with the company about its RMA issues, and ahead of that trip, Newegg threw together a public statement. Sponsor: be quiet!'s Silent Base 802 https://geni.us/DaGYu Watch our interview with Newegg (face-to-face): https://www.youtube.com/watch?v=d1R4wbuXFII Watch Part 2 of the Newegg RMA series here: https://www.youtube.com/watch?v=CL-eB_Bv5Ik Watch Part 1 of the series here: https://www.youtube.com/watch?v=2fnXsmXzphI Support our research, in-depth testing, and investigative pieces like this by grabbing a GN Coaster Pack with high-quality 3D designs of computer components: https://store.gamersnexus.net/ Or support us on Patreon and get some bonus videos: https://patreon.com/gamersnexus This video briefly covers our current trip out to California (diverted from only fan tester + PSU training to become a much more complicated trip, including the diversion to SoCal for a few days), but we're mostly making it to cover Newegg's statement in response to our planned trip. The company has confirmed and locked-in a meeting with us and we will work through it soon. Our hope is to help Newegg understand the disconnect between it and its customers and get resolution. TIMESTAMPS 00:00 - We Flew to Newegg 03:10 - Preparing to Talk 04:30 - PR Spin vs. Actual Solutions 06:04 - Newegg Accepts the Meeting 08:19 - Newegg's Statement So Far 09:32 - Fix or Fumble ** Please like, comment, and subscribe for more! ** Links to Amazon and Newegg are typically monetized on our channel (affiliate links) and may return a commission of sales to us from the retailer. This is unrelated to the product manufacturer. Any advertisements or sponsorships are disclosed within the video ("this video is brought to you by") and above the fold in the description. We do not ever produce paid content or "sponsored content" (meaning that the content is our idea and is not funded externally aside from whatever ad placement is in the beginning) and we do not ever charge manufacturers for coverage. Follow us in these locations for more gaming and hardware updates: t: http://www.twitter.com/gamersnexus f: http://www.facebook.com/gamersnexus w: http://www.gamersnexus.net/ Host: Steve Burke Video: Andrew Coleman