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The importance of having a mission and purpose at your business.

The importance of having a mission and purpose at your business.

Reducing conflict through solutions based billing.

Reducing conflict through solutions based billing.

Dealing with unsolvable logic boards as a technician.

Dealing with unsolvable logic boards as a technician.

Never be afraid of the rooms you walk into as a technician.

Never be afraid of the rooms you walk into as a technician.

Importance of customer retention; how you lose customers.

Importance of customer retention; how you lose customers.

What is hamster wheel work, what is real work, and why is balance needed?

What is hamster wheel work, what is real work, and why is balance needed?

Don't undermine your employees unless you want your cellphone to ring all the time.

Don't undermine your employees unless you want your cellphone to ring all the time.

A word on competition

A word on competition

Tech is the worst field to just "get into"

Tech is the worst field to just "get into"

Outsourcing logic board repair sucks

Outsourcing logic board repair sucks

An important lesson on self worth and honesty; it's ok to suck

An important lesson on self worth and honesty; it's ok to suck

iPhone screen repair is a dying business.

iPhone screen repair is a dying business.

A word on over enthusiastic potential business partners

A word on over enthusiastic potential business partners

You touched it, you own it; or why technicians are "ripoffs."

You touched it, you own it; or why technicians are "ripoffs."

Why there's no competitors to Youtube & the business lesson to be learned here

Why there's no competitors to Youtube & the business lesson to be learned here

Successful IT professionals sell people on what's important

Successful IT professionals sell people on what's important

Getting ideas out as a small business owner means tossing the idea of perfection

Getting ideas out as a small business owner means tossing the idea of perfection

How I achieve freedom from the fear of failure

How I achieve freedom from the fear of failure

Cellphone repair shops should never act like end customers if they wish to be taken seriously

Cellphone repair shops should never act like end customers if they wish to be taken seriously

The 15 minute rule - save yourself from stress & stop sympathizing with the tardiness of others.

The 15 minute rule - save yourself from stress & stop sympathizing with the tardiness of others.

It's all about turning "oops" into "give me a minute"

It's all about turning "oops" into "give me a minute"

Loyalty should not be a given in employees: it must be earned!

Loyalty should not be a given in employees: it must be earned!

The biggest lies we tell ourselves all start with "tomorrow"

The biggest lies we tell ourselves all start with "tomorrow"

Can I take it to the deli and cash it in for a sandwich?

Can I take it to the deli and cash it in for a sandwich?

Do you bend the rules for high paying clients?

Do you bend the rules for high paying clients?

Is it valid to follow someone else's path to success?

Is it valid to follow someone else's path to success?

Michael Carvin talks about the mindset of success

Michael Carvin talks about the mindset of success

Thoughts on why "overqualification" might raise a flag to employers.

Thoughts on why "overqualification" might raise a flag to employers.

Successful business owners know when it's right to be an asshole

Successful business owners know when it's right to be an asshole

Maintain a positive attitude by frameworking outcomes in WIN-WIN terms.

Maintain a positive attitude by frameworking outcomes in WIN-WIN terms.

Are you a real business?

Are you a real business?

Why we stopped selling on eBay and why you should too.

Why we stopped selling on eBay and why you should too.

Free diagnosis on laptops - repair shop advice.

Free diagnosis on laptops - repair shop advice.

The concept of the hamster wheel & its place in growing a business.

The concept of the hamster wheel & its place in growing a business.

Importance of call recording in dealing with price disputes

Importance of call recording in dealing with price disputes

Employers must beware a poisoned well of resentment culture

Employers must beware a poisoned well of resentment culture

following up on my "Are you a real business?" video from 2013 w/ real example

following up on my "Are you a real business?" video from 2013 w/ real example

Focusing on money before respect earns you neither.

Focusing on money before respect earns you neither.

Solving problems by thinking, not spending. Wasting money is NOT investing in yourself!

Solving problems by thinking, not spending. Wasting money is NOT investing in yourself!

"Do what you find fun" is bad advice for beginners: the beginning is NOT fun!

"Do what you find fun" is bad advice for beginners: the beginning is NOT fun!

Believing in luck compromises the influence we have over our own life.

Believing in luck compromises the influence we have over our own life.

Business owners shouldn't write off liability onto their employees.

Business owners shouldn't write off liability onto their employees.

Consumer decision making is a swinging pendulum, not a stationary rock.

Consumer decision making is a swinging pendulum, not a stationary rock.

What does authorized repair do? Let's find out!

What does authorized repair do? Let's find out!

Human hopefulness leads to business trainwrecks

Human hopefulness leads to business trainwrecks

The importance of business owners paying themselves a real salary

The importance of business owners paying themselves a real salary

The Michael Butterfly rebuttal: You fixed my phone last week and it CRACKED AGAIN!!!

The Michael Butterfly rebuttal: You fixed my phone last week and it CRACKED AGAIN!!!

No one works 80 hours a week and if you think you are you're doing it wrong!

No one works 80 hours a week and if you think you are you're doing it wrong!

Why does cellphone repair pay poorly if it requires high skill?

Why does cellphone repair pay poorly if it requires high skill?

Vantiv credit card processing: think before you sign!

Vantiv credit card processing: think before you sign!

DON'T LET YOURSELF GET SCREWED! Refund from Andrew Demski scamming web design firm.

DON'T LET YOURSELF GET SCREWED! Refund from Andrew Demski scamming web design firm.

PUBLIC SCHOOL DISTRICTS USING MACS: let's talk.

PUBLIC SCHOOL DISTRICTS USING MACS: let's talk.

Salesmanship part 5 - The customer is rarely RIGHT, but ARGUING always makes you WRONG!

Salesmanship part 5 - The customer is rarely RIGHT, but ARGUING always makes you WRONG!

Salesmanship part 4 - Give people MULTIPLE CHANCES to SAY NO to what you are offering.

Salesmanship part 4 - Give people MULTIPLE CHANCES to SAY NO to what you are offering.

Salesmanship part 3 - Focus on the PAIN & MISERY of your customer!

Salesmanship part 3 - Focus on the PAIN & MISERY of your customer!

Salesmanship part 2 - Don't be NEEDY just because you're a salesman!

Salesmanship part 2 - Don't be NEEDY just because you're a salesman!

Salesmanship part 1 - Don't present without knowing the priorities of the customer

Salesmanship part 1 - Don't present without knowing the priorities of the customer

How Manhattan real estate agents & building owners take advantage of human hopefulness.

How Manhattan real estate agents & building owners take advantage of human hopefulness.

Who is your target demographic? Here's why you should have one.

Who is your target demographic? Here's why you should have one.

Why my old business failed, how to not be a stupid failure like Louis Rossmann

Why my old business failed, how to not be a stupid failure like Louis Rossmann

Why I was seriously wrong about iCracked: Louis eats crow over stupid criticisms & wrong predictions

Why I was seriously wrong about iCracked: Louis eats crow over stupid criticisms & wrong predictions

Paypal keeps 2.9% fee even AFTER refunding the customer now!

Paypal keeps 2.9% fee even AFTER refunding the customer now!

What it means to be of service; the people who don't get burned out as technicians.

What it means to be of service; the people who don't get burned out as technicians.

Industry jargon left unexplained can ruin your professional reputation.

Industry jargon left unexplained can ruin your professional reputation.

How to earn 5 star reviews on Google & Yelp.

How to earn 5 star reviews on Google & Yelp.

Control yourself to control the world - why it's right to be at fault even if you're not wrong.

Control yourself to control the world - why it's right to be at fault even if you're not wrong.

Negotiating with yourself to get things done

Negotiating with yourself to get things done

Tasks you perform should serve multiple purposes as a business owner

Tasks you perform should serve multiple purposes as a business owner

Inspect what you expect as a business owner or manager

Inspect what you expect as a business owner or manager

Walk a mile in your employee's shoes, it helps with business management, hiring, and firing.

Walk a mile in your employee's shoes, it helps with business management, hiring, and firing.

How PR failings lead people to assume the worst: Robinhood's screwup encouraged a populist revolt

How PR failings lead people to assume the worst: Robinhood's screwup encouraged a populist revolt

Zhuo Mao ZM-R6200c for Macbook Pro logic board repair, 2011 GPU issue 820-2915

Zhuo Mao ZM-R6200c for Macbook Pro logic board repair, 2011 GPU issue 820-2915

Honest business PR is the way, even if it makes you feel/look stupid in the moment.

Honest business PR is the way, even if it makes you feel/look stupid in the moment.

Beau of the Fifth Column

Let's talk about Republicans leaving the party....

Let's talk about Republicans leaving the party....

Get ahead of your customer's instincts to root distrust & aggravation out of the relationship.

Get ahead of your customer's instincts to root distrust & aggravation out of the relationship.

[rant] This is the best industry to quit & start your own company in if your boss sucks

[rant] This is the best industry to quit & start your own company in if your boss sucks

Multiplying productivity while doing the same work

Multiplying productivity while doing the same work

Boring customer service & business development tip for 1-person repair operations BEFORE they grow

Boring customer service & business development tip for 1-person repair operations BEFORE they grow

Argument against heavy wholesale discounts when starting your repair career

Argument against heavy wholesale discounts when starting your repair career

The cheapest route you can take as a businessowner is being a good person

The cheapest route you can take as a businessowner is being a good person

Repair shop & service industry customer service; what you're responsible for & may not know it.

Repair shop & service industry customer service; what you're responsible for & may not know it.

Let's talk about a different way of framing employee discussions

Let's talk about a different way of framing employee discussions

NANA DARKMAN OFFICIAL

NANA - Remember The Time (Official Video)

NANA - Remember The Time (Official Video)

never over complicate your ask

never over complicate your ask

Are you investable? Here's why people don't mentor you

Are you investable? Here's why people don't mentor you

How to advertise your new repair business

How to advertise your new repair business

[RANT] The lower rungs on the economic ladder are gone

[RANT] The lower rungs on the economic ladder are gone

Louis' core business principle matches Gregory House's - everybody lies

Louis' core business principle matches Gregory House's - everybody lies

Altruism blunts the pain of failure; why you should clean up your corner of the world

Altruism blunts the pain of failure; why you should clean up your corner of the world